Community FAQs
Transparency is Key
We believe in Rentsparency, the ability to rent confidently and trust us with your home. Our team is trained to communicate effectively and compassionately. Below are a few frequently asked questions. If you have a question that isn’t covered below, please get in touch.
Building
We accept both online and offline forms of payment. When paying online, create an account in our Resident Portal and add a method of payment. We accept credit, debit, and ACH. Paying online allows for convenient and quick payments.
For those who would like to pay offline, we accept checks and money orders.
We are a pet-friendly community where cats and dogs are welcome. There is a maximum of two pets per home. There is a non-refundable pet fee of $500 per pet. An additional charge of $25 per pet per month will be added to your monthly bill. We have breed restrictions which include:
- Pit Bull Terrier
- Staffordshire Terrier
- Doberman Pinscher
- Rottweiler
- Presa Canarios
- Akita
- Alaskan Malamute
- Wolf-Hybrid
- Mastiff
- Chow Chow
- German Shepherd
Log in to our Resident Portal to file a maintenance request. On the left-hand side, there is a button labeled ‘submit a work order’. From there, you can submit all the details to your work order including urgency and when the team can visit.
Please call the leasing center using the phone number on our website. When connected, you will have the option to be routed to our after-hours maintenance emergency hotline.
North Water Apartments offers convenient covered garage parking on-site for residents for an additional monthly fee of $400 per month, providing secure and weather-protected vehicle storage in downtown Chicago. Our parking facility eliminates the hassle of finding street parking in Streeterville and offer easy access to Lake Shore Drive and major expressways. Contact our leasing team to inquire about more details.
Neighborhood
North Water Apartments offers resort-style amenities including a heated rooftop pool, Sky Lounge, 24-hour fitness gym, pet spa, and 24-hour concierge service. Visit our Amenities page to explore the full collection of community features and in-home conveniences that make North Water Apartments exceptional.
Trinity Property Consultants manages North Water Apartments as well as several other high-rise and mid-rise communities throughout Chicago and near Lake Michigan. Trinity is known for its commitment to exceptional resident service, quality property management, and creating vibrant community experiences. Our professional team provides 24-hour concierge service, responsive maintenance, and resident programming that sets North Water Apartments apart as a premier Streeterville address.
Yes, North Water Apartments offers incredible panoramic views of Lake Michigan, the Chicago River, and the city skyline from floor-to-ceiling windows in every residence. The building’s strategic location in Streeterville and elevated position provide stunning vistas of Navy Pier, the lakefront, and Chicago’s breathtaking skyline from apartments and shared spaces including the rooftop pool and Sky Lounge. Select residences also feature spacious balconies where you can enjoy these spectacular views in the open air.
Yes, North Water Apartments is recognized as one of Streeterville’s premier luxury residential towers, offering resort-style amenities, premium finishes, and stunning views of Lake Michigan and Navy Pier. The building features white oak flooring, quartzite countertops, floor-to-ceiling windows, a heated rooftop pool, Sky Lounge with catering kitchen, and 24-hour concierge service. With studio through 3-bed residences adjacent to Loews Chicago Hotel, North Water Apartments sets the standard for elevated cosmopolitan living in downtown Chicago.
Yes, North Water Apartments is a pet-friendly community that welcomes your furry companions and features a luxurious on-site pet spa where dogs and cats can be pampered. Our Streeterville location offers easy access to nearby parks, the lakefront, and walking paths along Lake Michigan for your daily walks. Contact our leasing team, or browse the FAQs page, to learn more about our pet policies, breed restrictions, and available pet-friendly apartments.
North Water Apartments is considered a top-rated apartment complex because of its unbeatable combination of luxury amenities, prime Streeterville location, and exceptional resident experience with 24-hour concierge service. Residents consistently praise the building’s heated rooftop pool with Navy Pier views, direct access to Loews Hotel’s rooftop restaurant, and the walkability to the Magnificent Mile, Lake Michigan, and major employers like Northwestern Memorial Hospital. Reviews on Google highlight the stunning floor-to-ceiling windows, responsive management, thoughtful community programming, and the perfect balance of resort-style living with urban convenience that makes North Water Apartments feel like a hidden gem in the heart of Chicago.
